Shipping & returns

Shipping

You will receive your shipping information, including tracking number(s), via email within 24 hours of receiving your order confirmation. In this case, tracking information will be sent as soon as the item ships (our system updates hourly).

In some cases, the products in your order will ship from different locations and will arrive at different times (and possibly different days).

Options

Liquid Enterprises, LLC offers many shipping options.  Not all shipping options will be available on every order, as the overall size and weight may eliminate some options.

Please look at the Lead Time for Order fulfillment on a product by product basis.  Please keep in mind that the following options relate to shipping times only.

Below is a general list of options:

  • Ground: Standard ground shipping for the Continental US (not Hawaii or Alaska)
  • 3 Day Select - Guaranteed by end of third business day
  • 2nd Day Air - Guaranteed by end of second business day
  • Next Day Air - Please call us.
  • LTL Shipment - For heavy equipment or large orders
  • FTL Shipment – For orders requiring a full or partial truckload

Lift Gate Service and Fees

When shipping LTL (i.e. via freight carrier), you will be required at checkout to select whether you need Lift Gate Service.  Lift Gate Service is REQUIRED for all LTL deliveries if you do not have a commercial loading dock (or equivalent) or a fork-lift to offload the freight from a standard trailer, typically 48-53 inches tall.  The driver will NOT be able to help you offload your shipment.  You are solely responsible for both prompt and safe unloading of your shipment.

If you do not initially select the Lift Gate Service option at checkout and the driver is required to leave with your shipment, you will be charged a minimum of $100 for us to resolve the situation, depending upon additional carrier charges and time involved.